Claire was grading her own homework.
Claire learns from what happens after she sends something. A reply means the approach worked, silence means it did not, and her weights shift a little each week. That loop only holds if a reply is a reply.
It was not. When a recruiter logged a note on a deal, the sync read it as inbound activity, and Claire counted her own handwriting as proof that her draft had landed. Every note she wrote made her more confident in whatever she had done last. We caught it while reviewing the previous week's work rather than from a customer telling us, which is the one part of this I am glad about.
A reply now has to arrive from outside your team before it counts as one. Sends and replies are measured over the same window, which they were not before, so the reply rates you saw last month were flattering. And every value Claire learns sits inside a range a person signed off, so a strange week moves her within bounds instead of past them.
She also stamps her version number on every action and every proposal. If her judgement shifts, you can trace it to the release that shifted it.